Betting Rules

General betting conditions

You must have an active account and be permitted to use the relevant services before placing a bet. You are responsible for providing accurate and current account information, keeping your login details secure and ensuring that your account is used only by you. A bet placed through your account may be treated as authorised unless there is a clear technical, security or other valid reason to investigate it.

You must meet all applicable age, identity, location and eligibility requirements. Access may be restricted where gambling services are not available or where participation would not be permitted under applicable Australian law. We may carry out account, identity, payment and other compliance checks, and may request information or documents before accepting bets, processing withdrawals or completing other account services.

All betting activity is subject to the rules displayed on the relevant product or event page at the time of placement. These may include market descriptions, selection names, odds, stake information, event details, closing times and settlement criteria. If a specific product rule conflicts with a general rule, the specific rule may apply to that product.

Placing a bet

• Check the selection, market, odds, stake and potential return before confirming your bet.
• A bet is generally considered placed only after it has been submitted successfully and a confirmation or bet reference has been displayed or recorded.
• An entry in your account history is the usual record of accepted betting activity, subject to technical review and correction of obvious errors.
• You should not assume that a bet was accepted merely because you clicked a betting button or saw a temporary message.
• Once accepted, a bet cannot normally be changed or cancelled unless the applicable product rules expressly allow it.
• If displayed information changes before confirmation, you may be asked to review and confirm the amended details.
• You should check your account history after placing a bet and keep the relevant reference if you need to ask a question about it.

Bets may be declined, limited, suspended or cancelled where required for legal, regulatory, security, technical or operational reasons. We may also apply account or market restrictions in accordance with the applicable terms. Any available stake, payout or transaction information shown on the website is an indication only until the relevant bet is accepted and settled.

Account responsibility

You are responsible for reviewing activity carried out through your account and notifying us through the available support channel if you identify an error, unauthorised activity or a security concern. Do not share your password, verification codes or other security information. If you believe that someone else has accessed your account, stop using the account and follow the available security and support instructions.

Odds, markets and event information

Odds are displayed before a bet is confirmed and may change until acceptance. The odds applying to an accepted bet are normally the odds shown in the bet confirmation or recorded in the account history. Different products may use different odds formats, settlement methods or market rules, so you should review the information provided for each market before confirming your bet.

Event and market details

You are responsible for checking that you have selected the intended event, competition, participant, market and outcome. Names, start times, scores, statistics and other information may be supplied by third parties and may be delayed, incomplete or subject to correction. Information displayed on a live or in-play market should not be treated as a guarantee that every event detail is current.

A market may be suspended while an event is in progress or when material information becomes available. A bet submitted while a market is suspended may not be accepted. If a technical or obvious pricing error affects a bet, the bet may be reviewed and corrected or cancelled in line with the applicable terms and general principles of fair settlement.

Types of betting activity

• Pre-event betting is placed before the scheduled start of an event or the stated closing time of a market.
• Live or in-play betting is placed after an event has started and may be affected by delays, suspensions and changes to market status.
• Single bets are placed on one selection, while combination or multiple bets may depend on more than one selection being successful.
• Special, novelty or non-sport markets may have separate definitions and settlement conditions, which should be read before confirmation.
• Casino and other games may use separate game rules rather than sports betting rules, including rules for rounds, outcomes, refunds and technical interruptions.
• A market may contain conditions about qualifying events, participants, official results or the period in which an outcome must occur.

You should not rely on a live display, commentary or score feed as the only basis for a betting decision. The official result or other settlement source identified in the applicable rules will generally be used to determine the outcome. Where the information displayed on the website differs from the relevant official source, the applicable market rules will determine how the bet is handled.

Pricing and obvious errors

Every effort may be made to display accurate prices and market information, but errors can occur. An obvious error may include an incorrect price, selection, handicap, event status or other information that is clearly inconsistent with the intended market. Where an obvious error affects an accepted bet, the bet may be reviewed and settled using the corrected information or declared void where permitted by the applicable rules.

Settlement, void bets and returns

Bets are settled after the relevant event, game or market has been completed or otherwise determined under its rules. Settlement may be delayed if official information is unavailable, an event is under review, a result is disputed or a technical issue needs to be investigated. Once a result is confirmed, the relevant win, loss, refund or void status should appear in your account history.

Results and settlement principles

• The result used for settlement is normally the official result or the result specified in the market rules.
• A later change to a result will not necessarily change a completed settlement unless the applicable rules require a re-settlement.
• If an event is abandoned, postponed, rescheduled or materially changed, the market may be settled under its specific rules or declared void.
• Where a selection, market or event is void, the stake may be returned or the affected part of a combination bet may be treated according to the relevant product rules.
• A dead heat, tie, draw or shared result may be settled using a dead-heat or equivalent calculation where the market rules provide for it.
• A bet that has already been settled may be reviewed if there is evidence of an obvious error, fraud, technical fault or other circumstance requiring correction.
• If an event does not take place within the period or conditions specified for the market, the bet may be handled as a postponed, abandoned or void market.

Potential returns shown before placement are estimates based on the displayed odds and stake. They may not include the effect of a void selection, dead-heat adjustment, applicable deduction or another rule that applies to the market. The final account entry is the relevant record of the settled result.

Cancellations and technical issues

If a bet is duplicated because of a clear system error, or if a technical problem prevents the correct recording of a transaction, the activity may be investigated. We may correct an obvious duplicate, error or malfunction where doing so is reasonable and consistent with the applicable terms. A transaction may also be held or reviewed if there is a system outage, payment issue, security concern or other event that affects the accuracy of the betting record.

If you experience a problem while placing a bet, do not repeatedly submit the same instruction before checking your account history. Multiple submissions may create more than one accepted bet. Review the confirmation screen and account record, and raise any suspected duplicate or incorrect transaction through the available support channel.

Account records and payments

Settled amounts are recorded in the account associated with the bet, subject to any applicable verification, payment, responsible gambling or legal requirements. A displayed balance may not immediately reflect a transaction while an activity is pending, under review or awaiting settlement. You should rely on the transaction and betting history available in your account when checking the status of a bet.

Fair use, responsible gambling and queries

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only stake money you can afford to lose. Set a budget before you play, keep track of your deposits and bets, and take regular breaks. Do not chase losses, borrow money to gamble or gamble when you are distressed, tired or under the influence of alcohol or other substances.

Account safety and fair use

• Do not allow another person to use your account or place bets on your behalf.
• Do not use false, misleading or stolen information when creating or operating an account.
• Do not attempt to bypass account, location, identity, payment or responsible gambling controls.
• Do not interfere with the website, betting systems, data feeds or security features.
• Do not use automated tools, software or methods designed to gain an improper advantage unless expressly permitted.
• Do not participate in collusion, fraud, market manipulation, chargeback abuse or any other dishonest activity.
• Do not exploit a technical fault, pricing error, bonus error or other system issue, and report it through the available support channel.

Where activity appears unusual, unlawful, unsafe or inconsistent with these rules, access to betting services may be suspended while the matter is reviewed. Transactions may be held, declined or referred for further checks where appropriate. Any action will be handled in accordance with the applicable terms, responsible gambling obligations and relevant legal requirements.

Responsible gambling tools

If gambling is becoming difficult to control, use the responsible gambling tools available through your account or request a break or restriction where those options are offered. Consider setting deposit, spending or session limits before you begin. You can also seek independent support from an appropriately qualified gambling help service in Australia. If you believe you may be at immediate risk of harm, contact emergency services or a trusted person without delay.

A break or account restriction may affect your ability to access betting services, and you should not attempt to avoid a restriction by opening another account or using another person's account. Responsible gambling settings and requests are subject to the processes described in the relevant responsible gambling information and account terms.

Questions and disputes

If you believe a bet has been recorded or settled incorrectly, review the bet reference, market details and account history, then raise the matter through the available customer support channel. Include enough information for the transaction to be identified, such as the approximate time, product, event and bet reference where available, but do not send passwords, security codes or unnecessary payment details.

Queries are reviewed against the recorded bet, the relevant market rules and available technical information. A review may require additional information to confirm account ownership or understand the issue. The outcome of a review may include confirmation of the original settlement, correction of an error, cancellation of an affected bet or another action permitted by the applicable rules.

Changes to these rules

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The version available when a bet is placed will generally be used for that bet, unless a later correction is required by law or to address an obvious error. By using the betting services, you acknowledge that you have read and accepted the rules applicable to your activity.