Privacy Policy

Information we may collect

When you visit the Riches88 Casino website, create an account, use gambling services or contact support, information may be collected and handled to provide the service. The information collected will depend on how you interact with the website, the features you use and the checks that may be required before or during your account relationship.

Account and personal details

Account information may include your name, date of birth, contact details, login information, account preferences and information you provide when registering or updating your account. Support conversations and other communications may also be recorded or retained so that questions can be answered, requests can be followed up and the quality of support can be reviewed.

Verification information

For identity, age, account security and responsible operation purposes, you may be asked to provide verification information. This can include identity documents, proof of address, information used to confirm your age, and other details needed to complete verification or anti-fraud checks. Verification information is handled for the relevant purpose and may be reviewed using internal processes or trusted service providers.

Payment and transaction information

Information connected with deposits, withdrawals, wagers, gaming activity and other transactions may be recorded. Depending on the payment method, this may include payment account details, transaction references, amounts, dates, status information and information needed to identify unusual or unauthorised activity. Payment information may be processed through payment providers, and Riches88 Casino may not receive or store every part of a payment card or payment account number.

Technical, device and usage information

The website may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages, pages visited, session information and dates or times of access. Information about how you use the website may help with security, troubleshooting, performance, account administration and improving the online experience.

How we use information

Information is used only for purposes connected with operating, securing and improving the website and gambling services, or for purposes that are otherwise explained to you when information is collected. The main reasons for handling information include the following:

• Creating, maintaining and administering your account.
• Processing account activity, deposits, withdrawals, wagers and other transactions.
• Confirming identity, age and account ownership where checks are required.
• Carrying out anti-fraud, anti-money-laundering, security and risk-management checks.
• Detecting, preventing and investigating suspicious, unlawful, unauthorised or harmful activity.
• Providing customer support, responding to enquiries and resolving complaints or technical issues.
• Sending service messages about your account, security, website changes or important operational matters.
• Sending marketing or promotional communications where permitted and where you have provided the necessary consent or otherwise allowed us to do so.
• Understanding website usage, testing functions, correcting faults and improving content and services.
• Meeting legal, regulatory, taxation, accounting, record-keeping and other compliance obligations.
• Establishing, exercising or defending legal rights and managing disputes.

Where information is used for marketing, you can choose not to receive those communications. You can withdraw marketing consent at any time by contacting support@riches88casino.click. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not usually affect essential service communications, such as account, security or transaction messages.

Sharing information

Information may be shared where this is reasonably necessary for the purposes described in this Privacy Policy. This can include sharing with payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers and other service providers that help operate the website. These parties should receive only the information needed for their relevant function and are expected to handle it securely and appropriately.

Information may also be disclosed where required to comply with a legal obligation, respond to a valid request from an authorised body, protect the rights or safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or protect the security and integrity of the website. Information is not intended to be sold as a standalone product.

Cookies, security and retention

Cookies and similar technologies

Riches88 Casino may use cookies and similar technologies to remember preferences, keep parts of the website functioning, support account and session security, understand website traffic and improve website performance. Some cookies may be necessary for core functions, while others may support analytics, personalisation or marketing activities.

You can manage or restrict cookies through the settings in your web browser. Browser controls may allow you to delete existing cookies, block some or all cookies, or receive a notice before a cookie is saved. If you block cookies, certain website features may not work properly or may be less convenient. The available controls depend on the browser and device you use.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, authentication processes, monitoring, secure connections, staff procedures and the use of trusted technology providers. No website, online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect that your account has been accessed without permission.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling, service improvement and compliance. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Closing an account does not necessarily mean that all records are deleted immediately. Some account, identity, transaction, communications or security records must be kept for a period required by law or for other legitimate compliance, fraud-prevention or dispute-resolution purposes. The relevant retention period can vary according to the type of record and the reason it is held. Once the applicable period ends, information will be handled in line with the retention process that applies to it.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights over the personal information held about you. These rights are intended to help you understand and control how your information is handled. A request can be made by contacting support@riches88casino.click.

Requests you can make

• Access: ask for information about the personal data held about you and, where appropriate, request a copy of that data.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for your personal data to be deleted where there is no continuing reason for it to be retained.
• Marketing consent: withdraw consent to marketing communications at any time.
• Information: ask questions about how your information is collected, used, shared or retained.

When you make a request, enough information may be needed to confirm your identity and protect your account from unauthorised disclosure. This can include account details or other reasonable verification information. Please do not send unnecessary sensitive information in an email. If a request is made on behalf of another person, suitable authority may also be required.

Some requests may be limited or refused where this is allowed or required by law, where responding could affect the rights of another person, where information is needed for security or fraud-prevention purposes, or where records must be retained for a required period. If deletion is not possible, the information may instead be retained securely and used only for the permitted purpose. We will aim to handle privacy requests within a reasonable timeframe and may explain any limitation that applies.

Keeping your information accurate

You should keep your account information accurate and tell us when important details change. You may be able to update some details through your account settings. If a detail cannot be changed online, contact support@riches88casino.click with a clear description of the correction needed. Keeping information current helps with account security, verification, transaction processing and effective support.

Policy changes

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The updated version will apply from the date it is made available on the website unless a different effective date is stated. You should review this page occasionally so you remain aware of how information may be handled. Continuing to use the website after an update may indicate that you have read the revised Policy.

For privacy questions, requests to access, correct or delete your data, or requests to withdraw consent to marketing, contact support@riches88casino.click. Please include enough information for your request to be understood, but avoid sending more personal or verification information than is necessary.